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They're written in plain language so you know upfront what you're getting into. If we agree something different, we'll put it in writing and that agreement takes precedence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated on 10 August 2026.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Who we are<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tasmeem.IT is based in Leiden and is registered with the Chamber of Commerce under number 88856763. You can reach us on 071 569 0454 and at <a href=\"mailto:info@tasmeem.it\">info@tasmeem.it<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. What these conditions apply to<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These conditions apply to everything we offer and deliver: websites, online shops, web applications, integrations, maintenance, hosting and advice. They also apply to follow-up assignments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have your own purchase conditions, they don't apply unless we've agreed in writing beforehand that they do.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Quote and assignment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A quote is valid for thirty days. It states what we'll build, what it costs and when we'll deliver it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The assignment begins as soon as you accept the quote in writing or by email. Accepting via WhatsApp also counts as long as it's clear which quote you mean.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If something's not in the quote, it's not part of the assignment. That's not a formality, it prevents us from finding halfway through that we have different ideas about what's being built.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. What we do<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>We build what's in the quote, and we do it ourselves. If we bring in someone else, we stay your point of contact and we stay responsible.<\/li>\n\n\n<li>We keep you in the loop. If something goes differently than expected, you hear it from us before it becomes a problem.<\/li>\n\n\n<li>We deliver in stages so you can see along the way if it's going the right direction.<\/li>\n\n\n<li>We document how it works so you're not dependent on us.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. What we need from you<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Projects get stuck when there's waiting. That's why we ask for this:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Texts, images and logos you want to use, on time and complete.<\/li>\n\n\n<li>Access to what we need: your domain name, hosting and the software we need to integrate with.<\/li>\n\n\n<li>One point of contact who can make decisions.<\/li>\n\n\n<li>A response within five working days to a question or delivery point.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If materials or an answer are missing for more than four weeks, we can pause the project. We'll tell you in advance. When we resume, we'll look at the new schedule together. If the work stands still for more than three months, we can invoice the work we've already done.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Prices and payment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All amounts are exclusive of VAT unless stated otherwise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a project of more than five thousand euros, we work in instalments: fifty per cent at the start and the rest on delivery. For smaller assignments, we invoice after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The payment term is fourteen days. If you don't pay on time, we'll send a reminder first. If payment still doesn't come through, we can charge statutory interest and collection costs, and we can pause the work until you pay.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We invoice maintenance and hosting in advance, per month or per year.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Extra work<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you ask for something along the way that's not in the quote, that's extra work. We'll tell you upfront what it costs and how it affects the schedule. We only build it after you agree.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We don't charge for small things. We're generous with that: changing some text or a colour is not extra work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Delivery and approval<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On delivery, you get a test environment or the live site and time to check everything. That period is ten working days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you report nothing within those ten working days, the delivery counts as approved. If you do report something, we'll fix what doesn't match what was agreed. Requests outside that scope are extra work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Warranty for faults<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For thirty days after delivery, we fix faults in what we've built for free. A fault is something that doesn't do what was agreed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This doesn't include: damage from changes made by someone else, problems with third-party software, and outages with your hosting provider. A new wish is also not a fault.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Maintenance and hosting<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you take maintenance from us, we keep the software up to date, make back-ups and watch whether the site is running. What exactly is included is stated in the quote.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A maintenance contract runs month to month and can be cancelled month to month with one month's notice. We don't cancel without a reason and a notice period in which you can arrange something else.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We don't promise one hundred per cent uptime. Nobody can. What we do promise: for an outage we can fix, we start within one working day.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Who owns the work<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As soon as you've paid the invoice, the delivered work is yours: the code we've written for you, the design and the texts we've created. You can do what you want with it, including having someone else modify it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Two things remain ours: our own building blocks and tools that we use with more clients, and our way of working. You get a non-expiring right to use those.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Third-party software remains with those third parties. For a theme, a plug-in or a licensed service, their conditions and their prices apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can show the work in our portfolio unless you say you'd rather we didn't.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Personal data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If we process personal data for you, we only do it on your instruction. We'll enter into a data processing agreement with you for that, with no extra cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How we handle data that comes in via this website is in our <a href=\"\/en\/privacyverklaring\/\">privacy policy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Confidentiality<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We keep confidential what we see or hear from you and what's not public. Even after the assignment ends. We ask the same from you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If something goes wrong through our fault, we'll cover the damage up to the amount you paid for that assignment, with a maximum of the amount our insurance pays out.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We don't cover consequential damage: lost revenue, lost data you could have backed up yourself, or damage because you couldn't do something. That's not a trick to get out of it, it's why we make back-ups and ask you to keep your own.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This limitation does not apply in the case of intent or wilful recklessness on our part.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to report damage, do so within two months of discovering it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Force majeure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If we cannot deliver due to circumstances beyond our control, such as a prolonged supplier outage, we'll reschedule. If this exceeds two months, either of us may terminate the assignment. You'll pay only for work completed to that point.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Termination<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can stop a project at any time. You pay for work completed to that point and costs we've already incurred that cannot be reversed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may terminate an assignment if you don't pay after two reminders, or if working together is no longer viable. We'll notify you in writing with our reasons.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. If you're not satisfied<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Call or email us first. Most issues are resolved in conversation. If we can't reach agreement, we'll refer the matter to the court in The Hague. Dutch law applies to these terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">18. Changes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update these terms. For ongoing assignments, the version you agreed to applies. For maintenance and hosting, we'll notify you of changes at least one month in advance; if you disagree, you can cancel as of that date.<\/p>","protected":false},"excerpt":{"rendered":"<p>Deze voorwaarden gelden voor elke offerte en elke opdracht van Tasmeem.IT. Ze staan in gewone taal, zodat je vooraf weet waar je aan toe bent. Spreken we iets anders af, dan zetten we dat op papier en gaat die afspraak voor. Laatst bijgewerkt op 10 augustus 2026. 1. Wie wij zijn Tasmeem.IT is gevestigd in [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-172","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Algemene voorwaarden - Tasmeem.IT<\/title>\n<meta name=\"description\" content=\"De algemene voorwaarden van Tasmeem.IT in gewone taal: offerte, betalen, opleveren, onderhoud, eigendom van het werk en aansprakelijkheid.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tasmeem.it\/en\/algemene-voorwaarden\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Algemene voorwaarden - 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